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Frequently asked questions
How do I choose the right size?
Check the size chart to find the right size. Ecuadorian sizes can be slightly smaller than European sizes. If you’re unsure, contact us before ordering.
How should I care for my item?
Follow the care instructions on the item’s label. For product-specific questions, contact us.
Can I return my order?
Our published policy allows return requests within 14 days after the last item in your order is delivered. Contact alpavoladorateam@gmail.com to start a return. You’re responsible for arranging return shipping and costs. See our full return policy for conditions and exceptions.
How can I contact Alpaca Voladora?
Use our Contact page or email alpavoladorateam@gmail.com.
Alternatively, try to reach us through any of our social media!